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Getting Started with Zaidesk
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Setting up Company and branding
Setting Up Support Channels
How to register on Zaidesk?
Guide to set up your support team
(3)
How to add an agent?
How to add a custom role?
How to organize agents into groups?
Guide to Ticket Settings
(8)
Avoid Agent Collision
Merge Tickets
Change Owner of a ticket
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Email Settings
(5)
Customize your canned responses
How to customize your support email?
How to customize Email templates?
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Domain Settings
(1)
How to add a Custom Domain?
Report Analysis
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Report Analysis
Workflow Setup
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Setting up workflow
Customer Portal Set Up
(6)
Customer Settings
How end user can register on zaidesk?
Adding a customer by admin/agent
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Account Settings
(2)
Owner Settings
Plan Settings
Setting Up Knowledge base
(2)
How to add knowledge base?
How to add FAQs?
Record Keeping
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Record Keeping
Plans & Billing
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Free Plan
Essential plan
Pricing and features
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Ticket-list view
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Setting Up Support Channels
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