Merge Tickets
Sunday 20th December 2020
You can merge tickets coming from the same customer. You can merge tickets as follows:
- Go to www.youraccount.zaidesk.com/ticket/inbox.
- Click on the [Merge] button after selecting the tickets that need to be merged.
- A pop up will appear where you need to add title, parent ticket and the reason for merging.
- After clicking the [Merge] button, tickets will be merged successfully.
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