Go to Admin > Email > Email Settings
Your default support email address is support@abc.zaidesk.com. Any email sent here gets automatically converted into a ticket that you can get working on. You can configure your Zaidesk account to use a support email in your own domain, like support@mycompany.com by forwarding emails from this address to support@mylasttest.zaidesk.com. To create a new support email box, click “Edit” under global email settings.
If you did not find an answer, please raise a ticket describing the issue
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