Zaidesk allows you to customize all your outgoing emails. Template based notification allows you to have specially customized content for various categories. Add any of the available dynamic tags in each notification, tailor based on your requirements.

1. Go to Admin > Email > Templates
2. Click on the Show button and all email templates will be displayed. So don’t edit default templates but create a new one by clicking [New Template] button. And all the default templates will be copied to the new one then you can modify any template you want.
3. Now, click on the [Show] button and all email templates will be shown.
4. You can edit any template (create ticket and merge ticket etc) and Insert placeholders.
5. And now you activate this template from template listing.