Ticket-list view

Yes, you can save your specific applied filters as View for later use. To save a View:

  1. Select the required filters from the left panel.
  2. Click on the [Save View] button.
  3. On the pop up, enter the View Name.
  4. In [For] drop down, two options are provided:

      1.All (All agents will have the access to that view)

     2.Self(Only you will have the access to that view)

5.After entering the information, click the [Save] button. 

Your entered view will be saved and started appearing on tickets listing page in views drop down.