Maximum security, minimum effort!

Different role types make it easy to manage what users can and can't do in Zaidesk. On the Scale and Enterprise plans you can create and customize additional user roles for more granular control.

Roles allow you to create special privileges and profiles specifying what an agent can see and do within your Zaidesk support portal. These roles help you classify your team into different sections and assign them capabilities so that they get to do what they need to on their helpdesk, without getting in each other\'s way. They are especially useful for larger teams where there are different groups of employees trying to handle different things. In Zaidesk, each user account is assigned to a particular role, which controls their level of access.

Add a new role

1. Go to Admin > Staff > Roles.
2. Click on the [New Role] button.
3. Add a role name, status and role type.
4. Check all the required permissions according to your requirement and click on submit button. The role is added successfully.