Canned Responses are predefined reply templates which can be used to quickly insert into your messages as reply to tickets.  You can make your pre-formatted replies even more personal and use placeholders in your canned responses to fill in dynamic content like the requester’s name, ticket ID and URL inside the response. You can choose to create personal canned responses or have your Admin create some for you.

1. Navigate to Admin > Canned Responses.
2. Click on the [New Canned Response] button.
3. Now enter the Title, Message and choose either available for YOU or All agents.
4. And submit the form and the form is submitted successfully.