Zaidesk is providing 1 month free trial without any credit card requirement.

Step 1: Selecting the Package

Customers can select any package according to their requirement. Zaidesk is providing a 1 month free trial for your better experience without any credit card requirement . And after 30 days you will be charged on a per month basis according to the selected package. After selecting the package the registration form is need to be filled.

Step 2: Fill the Registration Form

On registration form after filling all information click the button “GO INSIDE” and your account is being processed to complete within 5 seconds.

Step 3: Confirmation through Email

You will receive an confirmation email from zaidesk. You will receive an activation link, on clicking it your Zaidesk account will be activated. Now you can log into your account by entering your provided credentials.

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Zaidesk provides you different communication options that are referred to as Support Channels.  You decide what channels you want to enable in your Zaidesk account and how your customers can reach you.

1. Send an email to support email
2. Live Chat
3. Web Portal

Sending Email to support Email

You can share the support email that is provided by zaidesk to your customers. The email sent on support email will become a ticket in zaidesk. Email support is always supported.

Live Chat

Live chat with customer functionality is also provided. An agent can have live chat with multiple customers.

To enable Live chat go to Admin > Manage > Live Chat and enable the Enable Live Chat button. Here all basic settings of your live chat system customized such as Allowed agent idle time (in minutes),Chat Link Text,Byline for Online,Byline for Offline, Title Color,Chat Link Color,Chat Button Text For Online,Chat Button Text For Offline and Chat Button Color.

Web Portal

If web portal is enabled and you allow everyone to submit tickets then all guest users can submit ticket without being registered to zaidesk.

To do so go to Admin > Settings > Customers and enable the "web portal" and "everyone can submit new ticket on portal". If only web portal is enabled then portal is visible to customers but only registered users can submit tickets.

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Company Settings

Go to Admin > Settings > Company

All basic settings of your helpdesk can be customized here such as - Date and time format,Portal Customization,Portal Categories ,logo, favicon, time zone and colour schemes.

Branding Settings

Go to Admin > Account Settings > Branding Settings

All basic settings of your helpdesk can be customized here such as - Header color and Default Color schemes of your own support apps. If you are on the Essential plan or above, you will have the option to set up Knowledge Base like Header color,Footer color, Header Text color and Default Color schemes.

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