A quick guide to use canned response in a ticket.

1. Click on any ticket from the dashboard or the ticket list to view its details.
2. Click on the response you'd like to add to your reply.
3. Select the canned response message from [Quick insert] drop down list.
4. The pre-formatted reply template, along with dynamic content is now added to the reply, ready to be sent to the customer.
5. Media attachment to the reply of ticket is also provided.
6. And click on [Send] button then the reply content will be sent to the customer. And all the placeholders are replaced with actual values.

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You can enable / disable Email notifications as desired.

1. Go to Admin > Ticket > Email Notifications 
2. You can configure Zaidesk apps to send notifications like Agent Email Notifications,Requester Email Notifications and CC Notifications.
3. If you disable the Closed ticket email notification “Ticket is Closed(feedback)”, then Closing ticket feedback email doesn’t send to the Customer i.e. No rating or feedback can be given.

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