Go to Admin > Email > Email Settings

Your default support email address is support@abc.zaidesk.com. Any email sent here gets automatically converted into a ticket that you can get working on. You can configure your Zaidesk account to use a support email in your own domain, like support@mycompany.com by forwarding emails from this address to support@mylasttest.zaidesk.com. To create a new support email box, click “Edit” under global email settings.

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Zaidesk allows you to customize all your outgoing emails. Template based notification allows you to have specially customized content for various categories. Add any of the available dynamic tags in each notification, tailor based on your requirements.

1. Go to Admin > Email > Templates
2. Click on the Show button and all email templates will be displayed. So don’t edit default templates but create a new one by clicking [New Template] button. And all the default templates will be copied to the new one then you can modify any template you want.
3. Now, click on the [Show] button and all email templates will be shown.
4. You can edit any template (create ticket and merge ticket etc) and Insert placeholders.
5. And now you activate this template from template listing.

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Canned Responses are predefined reply templates which can be used to quickly insert into your messages as reply to tickets.  You can make your pre-formatted replies even more personal and use placeholders in your canned responses to fill in dynamic content like the requester’s name, ticket ID and URL inside the response. You can choose to create personal canned responses or have your Admin create some for you.

1. Navigate to Admin > Canned Responses.
2. Click on the [New Canned Response] button.
3. Now enter the Title, Message and choose either available for YOU or All agents.
4. And submit the form and the form is submitted successfully.

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