How to customize Email Notification settings?
Monday 31st August 2020
You can enable / disable Email notifications as desired.
- Go to Admin > Ticket > Email Notifications
- You can configure Zaidesk apps to send notifications like Agent Email Notifications,Requester Email Notifications and CC Notifications.
- If you disable the Closed ticket email notification “Ticket is Closed(feedback)”, then Closing ticket feedback email doesn’t send to the Customer i.e. No rating or feedback can be given.
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