In Essential plan, the following features are provided along with free plan features:

1. Customer Portal
2. Merge Tickets
3. BAN list
4. Custom Ticket Settings
5. Assume identity

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In Professional plan, the following features are provided along with the Essential plan features:

1. Automated Workflow
2. Live Chat
3. Record Keeping
4. Reports
5. Satisfaction Surveys
6. Audit logs and activity logs
7. Agent collision

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In growth plan, you will be given the following features along with professional plan features:

1. Custom Domain Mapping
2. Custom fields and multiple ticket forms
3. Custom roles and permission
4. Multilingual Helpdesk
5. Ticket templates

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