Ticket Forwarding
Sunday 20th December 2020
You can forward your assigned ticket to another agent. To do so, follow the below steps:
- Click the desired ticket.
- Click the [forward] button. This will appear the forward ticket form. Select the agent email address you want to forward this ticket in [to] drop down menu. You can also insert the pre added responses to insert as Reply Content.
- After clicking the [forward] button, this ticket will be now forwarded to new agent.
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