The ticket form lets you capture additional context about customers quickly by including custom fields based on your type of business. For example, you can collect information with custom fields for pricing plan, department etc. Just like your ticket fields, you can add new fields to the customer sign up form and make them mandatory. You can also have private fields that are visible just to your agents.

Add a custom field

1. Login as an administrator and go to Admin  > Manage > Custom Fields.
2. Now click on [New Field] button.
3. Add Field Name, Field Type, Field Max Length, Field Required [Yes | No].
4. Click on the [Submit] button.

Now you can add these custom fields into your custom ticket form.